top of page

PRIVACY POLICY

​

ROOTS Mindful Acupuncture (“we,” “us,” or “our”) is committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, contact us, or receive services from our practice.

 

Information We Collect

We may collect the following types of personal information:

  • Name

  • Email address

  • Phone number

  • Mailing address

  • Appointment and scheduling information

  • Health information provided voluntarily for treatment purposes

  • Payment and billing information

  • Website usage data (via cookies or analytics tools)

 

We only collect information that is necessary to provide healthcare services, respond to inquiries, schedule appointments, and operate our practice.

 

How We Use Your Information

We use your information to:

  • Provide acupuncture and wellness services

  • Schedule, confirm, and manage appointments

  • Communicate with you regarding care, services, or questions

  • Process payments and insurance documentation (if applicable)

  • Improve our website, services, and patient experience

 

"Mobile Opt in, SMS Consent,  and phone numbers collected for SMS communication purposes will not be shared with any third party or affiliates for marketing purposes."
 

SMS Terms & Conditions

 

1. SMS Consent Communication:

The information (Phone Numbers) obtained as part of the SMS consent process will not be shared with third parties for marketing purposes.

​

2. Types of SMS Communications:

If you have consented to receive text messages from ROOTS Mindful Acupuncture, you may receive messages related to the following:

  • Appointment reminders

  • Follow-up messages

  • Billing inquiries
     

Example: "Hello, this is a friendly reminder of your upcoming appointment with ROOTS Mindful Acupuncture tomorrow at 2pm. You can reply STOP to opt out of SMS messaging from ROOTS Mindful Acupuncture at any time."
 

3.Message Frequency:
Message frequency may vary depending on the type of communication. For example, you may receive up to 1 SMS messages per week related to your appointment.

 

Example: "Message frequency may vary. You may receive up to 1 SMS messages per week regarding your appointments or account status."

​

4. Potential Fees for SMS Messaging: 

Please note that standard message and data rates may apply, depending on your carrier’s pricing plan. These fees may vary if the message is sent domestically or internationally.

 

5. Opt-In Method:

You may opt in to receive SMS messages from ROOTS Mindful Acupuncture in the following ways.

  • Verbally, during a conversation

 

6. Opt-Out Method:

You can opt out of receiving SMS messages at any time. To do so, simply reply "STOP" to any SMS message you receive. Alternatively, you can contact us directly to request removal from our messaging list.

 

7. Help:

If you are experiencing any issues, you can reply by sending email to info@roots-ma.com.

 

8. Standard Messaging Disclosures:

  • Message and data rates may apply.

  • You can opt out at any time by texting "STOP."

  • For assistance, text "HELP" or visit our [Privacy Policy] pages.

  • Message frequency may vary

bottom of page